Fix checkout and payment issues
Use the safest path when checkout, payment confirmation, or subscription activation is delayed.
Summary
Payments are processed through Razorpay and finalized by webhook events. If payment succeeds but access is delayed, ops can inspect webhook status.
Step-by-step guide
Follow these actions in order. Use the links when the next step lives elsewhere in the product.
Return to account
Refresh the account page after payment and check whether the subscription status changed.
Open related pageAvoid duplicate checkout
If money was debited, do not start another payment immediately. Wait for webhook processing or contact support.
Ask support to verify activation
If the payment succeeded but access still has not appeared, contact support with the account email and approximate payment time.
Related FAQs
Common questions connected to this guide.
Why is my payment complete but access is not active yet?
Subscription access is finalized by Razorpay webhook processing. Refresh account first, then ops can inspect the webhook queue.